Course Content
Introduction to Housekeeping
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Understanding the Role and Etiquette
Cleaning Equipment & Supplies
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Tools, Agents, and Sustainable Practices
Cleaning Techniques & Procedures
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Mastering Comprehensive Surface Care
Guest Room Preparation
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Setting Up Rooms to Standard
Safety, Hygiene & Sanitation
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Creating a Safe and Healthy Environment
Hospitality Communication & Soft Skills
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Interacting with Guests Professionally
Maintenance and Record Keeping
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Ensuring Operational Consistency
Green Practices in Housekeeping
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Promoting Environmental Sustainability
Practical Sessions / Field Training
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Applying Skills in Real Environments
Assessment & Certification
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Measuring Skills and Awarding Credentials
Additional LMS Features
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Supporting Learning & Job Readiness
Housekeeping Assistant Training Program
About Lesson
  • Communication Skills: Effective verbal and non-verbal communication with guests and team.
  • Guest Interaction: Recognizing and responding to guest needs with courtesy.
  • Professional Conduct: Proper body language, dress code, and attitude in service delivery.
  • Handling Complaints: Strategies to de-escalate issues and resolve concerns diplomatically.
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